Window Ware Service Stats August 2023
15 September 2023
We’re pleased to report another month of solid service stats this August at Window Ware, with near-perfect order pick accuracy and an OTIF rate that was just 0.3% away from our pre-COVID target of 97.5%. There’s no better guarantee to customers of receiving the right products right on time.
Our sales team also smashed their phone response target for the 11th month running to ensure callers were never waiting on the phone line for long. And despite receiving almost five and a half thousand email enquiries last month, our sales team managed to respond to 96% the very same working day.
Here’s our full list of service performance stats for August 2023:
96% email enquiries responded to same day
99.6% calls answered in 3 rings or less
99.8% order pick accuracy
98.9% order input accuracy
97.20% Line OTIF