About Window Ware

Serving the door and window industry with leading brand hardware, tools and consumables since 1987

Window Ware is on a mission to keep fabricator production lines moving and trade counter shelves well stocked. Strong supplier relationships ensure a steady flow of top-notch hardware and materials, all backed by our staff's unmatched expertise. Fast response times keep projects on track, while exceptional service and superior product quality solidify Window Ware as a trusted supply partner.

Watch the video above to take a behind-the-scenes look at Window Ware and get to know some of the people and the processes that help to deliver our renowned customer-centric focus and reliable on-time fulfilment.

Our Mission: To deliver a superior quality of service that: customers expect and recommend to others, employees are proud to be a part of, and industry leading brands can trust.

We believe in building lasting relationships with our brand partners and employees, and empowering our customers, so their success is our success. It’s a true win-win partnership!

Passionate and personal

Window Ware is owned and run by its passionate and committed Senior Leadership Team: Sam Nuckey, Richard Bryant, and Sarah Binns. With more than 50 years combined fenestration industry experience between them, they know the business inside out and they put that knowledge to good use every day ensuring customers get the superior service levels and dependability of supply their companies need to operate smoothly.

Quality you can trust

At Window Ware, quality is non-negotiable. We understand that using top-notch hardware is essential for your success. It helps you achieve optimal results, meet industry regulations, reduce call backs, and ultimately keep your customers happy. That’s why we partner with over 100 of the industry’s leading brands to cherry-pick the very best products.

For your peace of mind, we provide complete transparency on every item we stock. You’ll find all relevant guarantees, accreditations (such as PAS 24 compliance and Secured By Design accreditation), and any applicable cycle testing clearly listed. This commitment to quality consistently results in an exceptionally low return rate of defective products – averaging less than 0.05%.

Right products, right place, right time

We carry a huge range of window and door hardware, hand tools, and consumables from leading brands such as Yale, MACO, R W Simon Ltd, Regal Hardware, and Xpert. With around £3 million worth of stock and more than 5000 products to choose from, we’re pretty sure we’ve got exactly what you need.

But our commitment goes beyond providing a vast selection. We prioritise getting your order to you quickly and accurately. Our exceptional line OTIF sits around 98%. That means 98 out of 100 orders consistently arrive at their intended destination on time and in full!

On the rare occasion we don't carry an item in stock, we’ve got you covered. Our dedicated special-order service is here to help. Every year, our special-order service successfully sources thousands of non-stocked items, because our customers ask for them!

Every customer counts

We strive to be super responsive to our customers’ needs, so we make a point of picking up the phone as quickly as possible. We consistently answer 98% of our calls within 3 rings or less, with an average wait time of under 30 seconds. And unlike automated systems, you’ll always speak to a real person ready to assist you with you’re your questions.

Finding a supplier that’s able to provide a consistently high level of service can often be difficult, but you’re on to a winner with Window Ware! We’re always prepared to go the extra mile to help you hit your deadlines, meet project parameters and stay on budget. The result: happy customers and a consistently high average customer satisfaction score in the region of 95%.

Unmatched expertise at your fingertips

You can be assured that whatever your query, you’ll always get practical, proven, and sound advice. That’s because, our experienced team is made up of skilled door and window professionals who have worked in the industry for years, with over a third of our team having been with the company for 10 years or more, giving you years’ worth of collective knowledge at your disposal.

We are strong believers in continuous learning and it’s this unwavering commitment to ongoing development that ensures you receive practical, proven and expert advice. Whether you’re selecting the right products for a specific project, or want to discuss switching ranges, our team is here to support you with unparalleled knowledge and experience.

Contact us today and experience the Window Ware difference!