3 great reasons to choose Window Ware
9 April 2019
If you’ve never bought from us before, you’re going to want to know what makes Window Ware different from all the other hardware suppliers on the market. Products aside, you know the customer experience and value you receive from one supplier to the next can vary wildly. But when it’s your reputation on the line if you miss a deadline because fittings and materials fail to turn up, it becomes even more important to find a reliable, proven supplier.
We think we’ve got what it takes to win your trust and we’re going to prove why your door and window hardware orders are safe with us. Here’s our trio of great reasons to choose Window Ware…
#1 Proven service excellence
Window Ware products and service are consistently rated 9/10 by customers year after year. What’s more, last year we were voted the UK’s best hardware supplier according to market research conducted by Insight Data. The accolades don’t end there! We also won a Service Excellence award at the 2018 SME Bedfordshire Business Awards, plus runner-up position at the SME National Business Awards AND a nomination for ‘Customer Care Initiative’ at the G18 Awards, proving our service provision is among the best in the country.
#2 Customers are our top priority
We know time is money and our customers are busy people. That’s why we strive to answer the telephone as quickly as possible. In fact, last year we answered almost 95% of incoming calls in 3 rings or less. And unless the office is closed, our phones are picked up by real human beings rather than robots, ensuring you’ll always get the personal touch and a prompt, meaningful response when you dial our sales support number.
As a Window Ware customer, you’ll get your own dedicated sales contact who will work with you to solve your sourcing issues with best-fit hardware solutions. Rest assured, you’ll receive tried-and-tested advice from proven experts. Some of our colleagues are either ex-manufacturers or ex-fitters, and many have worked in the window and door industry for years, so they’ve got loads of practical insights to share. In addition, half of our team have been with the company for a decade or more, so they really know their stuff. What’s more, we continually train our staff to keep skills up-to-date, knowledge fresh and ensure our finger stays firmly on the pulse. This all means we’re primed and ready with the answers you really need.
#3 We deliver right on time
We know dependable delivery is high on your hardware supplier wish-list. When you order your goods, you expect them to arrive promptly, completely and correctly, because if they don’t, it causes production delays or missed deadlines. So, you’ll be glad to know that last year, we achieved an average monthly OTIF score of 97%. In other words, 97% of all items ordered arrived with the customer on time and in full. Even better, we’ve managed to beat this figure by an extra ½ percent for the first quarter of 2019! For 97% of our diverse 6,500+ strong product range, ‘on time’ means next working day – just what you need to hear when you’re working with tight turnarounds or last-minute requirements.
If, after reading this, Window Ware sounds like a supplier you could work with, why not get in touch? Give us a call on 01234 242724 or email [email protected]. We’d be happy to help you with your hardware requirements.